SOFIA offers several payment methods: Credit/Debit Card, PayPal and Afterpay*. All payments options are securely processed via the respective third-parties.
You do not require a PayPal account to use the Credit/Debit Card option.
We accept Visa and MasterCard only.
If you are experiencing issues with PayPal or Afterpay*, please contact those companies directly about the issue. SOFIA is unable to correct issues relating to these payment methods as we do not control them. These companies keep your information safe - even from SOFIA - and therefore will not deal with us directly on matters, only with you as their customer.
If you are having difficulty checking out, or paying with your credit card - please verify your payment details, that your card is active and that it has the correct funds available. If this is definitely the case and you are still experiencing issues, please email our Customer Care team at firstname.lastname@example.org for further assistance.
In the event that you suspect you have placed a duplicate order, please email Customer Care to cancel immediately so that we can investigate the issue and have the duplicate order payment reversed before it is processed. Any duplicate orders that have been shipped before SOFIA has been notified will be refunded once the order has been returned to our Returns Address.
All payments to SOFIA are securely processed using industry-grade TSL security. Your credit card number and PayPal login details, and Afterpay* login details, are secured with and solely by them. SOFIA is never, at any time, able to see your credit card information including the name, number, expiry and CVV. SOFIA is never able to see your PayPal or Afterpay* account information, only the username or email address with which your account is associated.
* Afterpay is available to Australian customers only.
All prices on sofiathelabel.com are displayed in either Australian Dollars (AUD) or United States Dollars (USD) as specified by your selected currency option. Prices displayed in a particular currency will also be charged in that currency. SOFIA does not set prices based on the current AUD-USD exchange rate, and will not be held responsible if any particular item's price in AUD and USD does not reflect the current exchange rate. You are welcome to view and purchase in either currency at any time.
In any case where a price is displayed on sofiathelabel.com without a currency indicator (AUD or USD) such as "$58.60" - it is to be assumed that this is Australian Dollars (AUD).
During correspondence, customer service agents will clearly indicate if and when they are not dealing with your chosen currency.
FOR SIZING AND STYLING ADVICE FOR SPECIFIC GARMENTS, PLEASE MAIL US AT CUSTOMERSERVICE@SOFIATHELABEL.COM